We are delighted to announce the launch of the new ecommerce website

Mitchell and Son Wine Merchants is Ireland’s oldest wine and spirit merchant, with stores located in the CHQ Building in Dublin City, and in Glasthule on Dublin’s southside. The current management includes the sixth and seventh generation of the Mitchell family, who started the business in 1805. The Mitchells are understandably proud to have kept the business in the family for all these years. Today, Mitchell and Son Wine Merchants stands as Ireland’s only wine company of its era to be owned and run by the descendants of the founder.

While they are always keen to preserve the past, the Mitchells have not been slow to embrace the future. The company was the first wine merchants in Ireland to launch a website, back in the early days of the internet. They launched their first ecommerce website in 2008, and since then they have been selling their fine wines and whiskey to customers all over Ireland and around the world. They also use the website to promote their regular wine tasting evenings, wine courses, and other special events.

Mitchell and Son approached Software Design in the summer of 2013 to discuss an upgrade of their platform. Their previous online store was performing well, but they felt that certain enhancements would improve the customer experience, as well as their conversion rates. Having gone through a thorough requirements analysis, we proposed a solution to meet all of their needs, which included being fully accessible across the array of smart phone and tablet devices.

The new website was built using responsive website design, which means that it will display optimally on all devices. The online store is fully integrated with their EPOS system, allowing for automated control over stock and pricing. Email newsletter and social media integration allows Mitchell and Son to build their email database and to better manage their online marketing communications.

Commenting on the launch of their new online store, Amy Farrell, CHQ store manager said: “Our ecommerce website is an extremely important sales channel in its own right, but our online presence has also played an enormous role in the growth of our retail stores. Around half of the new customers coming into our stores tell us that they found us online.”

“We have loyal customers all over Ireland and further afield”, Farrell goes on to say. “Selling online is really the only effective way to reach these customers. Indeed, many local customers order from us online, particularly when they need larger quantities to be delivered.” The company also benefits from being quickly and easily found online by consumers who are searching for fine wines and rare wines, both of which are areas of speciality.

Speaking about the future, Farrell is quite clear: “Our customers will be researching online, then either purchasing online or in one of our stores. Local search will become more and more important, which is all the more reason to move to a responsive, mobile-friendly website.”

As to working with Software Design? “It has been a great experience working with Software Design”, Farrell remarks. “I would highly recommend Software Design to any company that is considering launching or redeveloping their ecommerce website. Having worked previously as a project manager, I really noticed how well-managed the entire process was from start to finish. Technically, the team in Software Design fully delivered on everything that they promised, and on anything else that was asked of them. The communication throughout the project was excellent. Our project manager and account manager were always extremely responsive, and they have always provided me with clear, straightforward information when we had any queries. I look forward to continuing to work closely with the team at Software Design.”

If you need expert advice and development services for your new ecommerce business, or if you know you should be getting more from your current ecommerce website, contact us or call us on 01 522 7690.